The accounting for the Corporation will be handled by our accounting department, located in our office, and will come under the direct supervision of the company Treasurer. The detailed components of the accounting procedure are as follows:

1. The receipt and/or collection of all monthly maintenance payments and the deposit of same in the Condominium Corporation's account.

2. To pay all accounts properly incurred by or on behalf of the Corporation.

3. To carry out the procedures for the handling of all delinquents accounts.

4. To prepare and provide monthly financial statements for the Board of Directors.

5. To prepare a draft budget 60 days prior to the year end and with the input of the Board of Directors set the Corporation's annual budget.

6. Our firm will advise and assist the Board regarding Reserve Fund Requirements and will, at the Board's direction, arrange for an engineering reserve fund study.

7. Management will work with the corporate auditor in the preparation of a draft audit for the Board.

The responsibility of the Property Manager will be as follows:

1. Handle daily problems/inquiries/concerns of the unit owners/residents and ensure that they are satisfactorily resolved.

2. Advise and guide all subcommittees.

3. To act in a liaison capacity, on behalf of the Board of Directors, when contravention of the Declaration, By-laws or Rules of the Corporation occurs.

4. To oversee the maintenance of all Common Areas.

5. To supervise the ordering of all supplies and materials necessary to keep the complex running and maintained to the standard required and expected by the unit owners.

Welcome Letters have been developed for the benefit of new owners to help them become familiar with their new home, the Board of Directors and the Corporation. They include such pertinent information as the names of Board members, grass cutting dates, garbage pickup designation and dates etc.

Complaint procedures commence with attempting conciliation by telephone. Consideration and impartiality of treatment is stressed at all stages. The manager directly investigates maintenance complaints and reports back to the owner/resident in a timely fashion.