Meet the Team

**Peter Webb, Retired**
**RCM, CMOC, CRP, ACCI, GL**

Peter was a principal of the company, involved with condominiums since 1973, in condominium management since 1979. He was active on a provincial level and has been a member of the Association of Condominium Managers since 1980. He served a full term on the Board of Directors of ACMO, a member of Real Estate Institute of Canada and a member of the Canadian condominium Institute having served on the local Golden Horseshoe executive.

**Lynn Radigan, BA, RCM, GL**

Lynn has been a property manager since 1990. Lynn has extensive experience in managing condominiums of all types. She has strong conflict resolution skills, organizational skills, systems management/development experience and technical knowledge of building systems.

**Tino Dias, RCM, GL**

Tino has fourteen years of experience in the insurance industry and uses his insights to help guide Boards and their decisions. He demonstrates great work ethics, strong organizational skills and a positive attitude. A Property Manager since 2007 Tino successfully manages all styles of condominiums. Tino has earned his RCM designation in 2017.

**Dan Webb, RCM, GL**

With nearly two decades of retail management, Dan brings a strong sense of customer satisfaction that helps with conflict resolution and time management. He has participated as a speaker at CCI's Trade & Conference Show and these experiences have helped him serve his Boards and owners well since 2008. He earned his RCM - Registered Condominium Manager's Certificate in 2011.

**Chris Bell, GL**

Chris comes to us after having spent two decades as a public-sector Urban Planner, where he has contributed to the planning and government approvals for a large number of residential developments in the Hamilton and Haldimand areas, including some sites currently managed by our office. Through his work with both community groups and municipal committees, Chris has highly-developed conflict resolution, facilitation and consensus building skills that will help condominium Boards deal with their affairs efficiently and effectively.

**Donna Rexworthy, GL**

Donna has lived in her condominium since 1990 and served three terms as an active Board Member. She, in her former position, has twenty-two years of experience driven by customer service with a high degree of problem solving and planning. She began working in the Property Management field in 2013.

**Nelson Cullen, RCM, GL**

Nelson comes to us with nineteen years' experience in the auto industry, managing shift lines and production and has a keen sense of time management and developed people skills. He began work in the Property Management field in 2014 and has already earned his RCM designation.

Michael Parks — **Michael Parkes, GL**

With seventeen years of management roles in retail, Mike has developed a strong sense for customer service, good time management skills and is very detail oriented. He began work in the Property Management field in 2015.

**Carl Stars, RCM, GL**

Carl joined the Condominium Industry in 2001 and has earned his RCM designation. Carl brings a positive attitude and analytical skills that helps foster good working relationships with Boards and owners alike.

**Christina Barclay, OLCM-L**

A results-driven administrative assistant with 24 years experience, 9 with PMG prior to transitioning to management. Christina was PMG's CAO liaison from the time of their creation in 2017 and was central to the onboarding and administration of electronic payment platform SparcPay. Confident and reliable with exceptional communication, organizational and conflict transformation skills, she is focused on fostering a collaborative and inclusive work environment.

**Fiona Hudson, RCM, GL**

After 13 years in the mechanical plumbing and sales business, Fiona joined the Property Management field in 2013 and has already achieved her RCM designation and holds a General License. She brings her strong organizational and communication skills as well as a pleasant demeanor into every situation she encounters and takes great pride in providing outstanding customer service.

**Nicholas Gavey, AIHM, RCM, GL**

A seasoned professional with over a decade of experience in Real Estate and Property Management. Since 2010, Nicholas has showcased his proficiency in various roles, transitioning seamlessly from a real estate agent specializing in pre-construction condo developments to a versatile property manager adept in both rental and social housing, to his current position as a highly regarded Condominium Manager since 2019. Nicholas holds both AIHM and RCM designations, demonstrating a commitment to staying at the forefront of industry standards

**Gail Cote, GL, RCM**

Gail Cote Gail has enjoyed providing professional Property Management Services to her clients since 1999. Gail has served on the Board of Directors of the CCI Golden Horseshoe Chapter Executive as Secretary, as well as Board liaison and past Chairperson for the Membership and Social Media/Marketing Committee. She has also been an ongoing volunteer on the Professional Business Partners and Communication Committees. Gail has presented at numerous CCI educational events including CCI-GHC annual conferences and has written several articles for the CCI-GHC Magazine.

**Magdalena Pergol, GL**

Maggie brings a unique perspective to her role as a property manager having served as a Board Director for 5 years as treasurer; keeping her corporation financially sound. With an empathetic ear, Maggie listens well to owner issues and helps bring about an efficient and satisfactory conclusion for all involved. Maggie also has a background in collections giving her the skills to work with sensitive situations.

**Maria Desforges GL, RCM, ACCI**

Maria has been in Property Management since 1993 and has been a condominium owner since 1992 as well as serving on her Board. Prior to that she worked 20 years in the medical field. Maria obtained her RCM in 2006 and her ACCI in 2008. She sat on the Board of Directors of the CCI Golden Horseshoe Chapter for 18 years and was a member of the CCI Golden Horseshoe Chapter Education Committee for many years! She believes in Directors’ education and the importance of empowering her Boards with knowledge that will assist them in their governance. Maria’s team approach with her corporations has enabled her to retain her clients for decades. Maria is dedicated to the Condominium Community and achieves success no matter what is thrown her way.

**Jolene McAllister BA, GL**

Jolene is a General Licensed with a strong combination of condominium management experience, administrative expertise, and customer service skills to her role. After more than 10 years in customer service and retail, Jolene transitioned into office administration and gained experience across several industries before joining PMG, where she spent three years as an Administrative Assistant developing a strong foundation in condominium operations and legislation. Her experience and knowledge led her to pursue a career in condominium management, where she has since progressed to become a licensed General Condominium Manager. Jolene holds Bachelor’s degrees in History and Comparative Literature from McMaster University, which have strengthened her communication, research, and critical-thinking abilities, as well as Diplomas in General and Executive Office Administration from Mohawk College. Known for her solution-oriented approach, attention to detail, and commitment to customer service, Jolene brings a thoughtful and professional perspective to the communities she manages.

**Sarah Petrie GL, RCM**

Sarah began her career in property management in 2006, working in the residential rental sector in Toronto. In 2014, she transitioned into condominium management, where she has continued to build her expertise. She earned her Registered Condominium Manager (RCM) designation in early 2017 and obtained her General License later that year following the introduction of the new Condominium Management Services Act regulations.

A Note About Online Reviews

Property Management Guild has proudly served condominium corporations for over 40 years. During that time, we have learned an important truth about our industry: property management is often the public face of decisions that are not actually ours to make.

Many negative online reviews stem from situations where an owner or resident has been told "no." That "no" may relate to renovations, pets, parking, noise, short-term rentals, alterations to common elements, or other requests that conflict with the Condominium Act, the corporation's Declaration, By-laws, Rules, or the direction provided by the elected Board of Directors.

A professional property manager does not create these governing documents, nor do we have the authority to ignore them. Our responsibility is to administer them consistently and fairly on behalf of every owner in the community.

Another common criticism is that "the management company keeps raising our condo fees." The reality is quite different.

Condominium fees are established by the Board of Directors based on the corporation's operating budget, anticipated expenses, and recommendations from professionals such as engineers, reserve fund specialists, auditors, and contractors. Property Management Guild prepares information and provides professional guidance, but the Board makes the decisions. Our role is to collect common expenses, safeguard the corporation's funds, pay its obligations, and ensure the property remains financially healthy for all owners.

Like every industry, the costs of utilities, insurance, labour, building materials, and maintenance continue to rise. Reserve Fund Studies are specifically designed to ensure that major repairs and replacements can be completed when required without placing unnecessary financial strain on owners in the future.

We fully understand that these decisions can be emotional. A condominium is often a person's largest financial investment, and disagreements naturally arise. We also recognize that not every experience with our company will be perfect, and when we make a mistake, we work to correct it.

However, we also know that many online reviews are written in moments of frustration by individuals who misunderstand how condominiums are governed or who disagree with rules that are intended to protect the community. Unfortunately, there is no review page for a corporation's governing documents or its elected Board of Directors, so the management company often becomes the target.

Most condominium owners have encountered the neighbour who disregards noise rules, parks where they shouldn't, modify common elements without approval, or believe the rules should not apply to them. When those actions are addressed, it is often the property manager that delivers the message, not creating the rule.

What prospective clients rarely see are the thousands of positive interactions that happen every year. They don't see the emergencies resolved after hours, the financial stewardship, the countless contractor meetings, the preventative maintenance, the difficult conversations handled professionally, or the appreciation expressed privately by Boards and residents.

In our office, we maintain a "Thank You Board" filled with cards, letters, and emails from Boards of Directors and residents who have taken the time to recognize the efforts of our managers and administrative staff. Those messages are rarely posted online, but they represent the relationships we value most.

For the past eight years (since 2017) since I have been tracking, Property Management Guild has consistently had increased annual growth. That growth has not come from advertising campaigns. It has come through referrals from satisfied Boards of Directors, engaged residents, trusted vendors, engineers, lawyers, accountants, and other professionals who work alongside us every day.

We encourage anyone considering Property Management Guild to look beyond anonymous online comments. Speak with the Boards we represent. Ask our professional partners about our reputation. Evaluate our experience, our financial practices, our communication, and our commitment to serving condominium communities with professionalism and integrity.

Our reputation has been built over more than four decades; not by online ratings, but by consistently doing what is in the best interests of the communities we are entrusted to manage.

We are proud to be a Canadian owned and operated company